Customer Service Root Cause - Where did I run out?

RockySoft and Cogenix Consulting invite you to a FREE webinar to help answer any questions you may have about the a Service Level / Backorder Root Cause study we are offering. Send us some data and we will run a diagnostic showing WHY you backorder product in your company. Participants will receive a detailed report on Backorder Root Cause in their company.

Cogenix Consulting staff will provide a brief overview of our analytical methodology. Backorders are a result of failures in Demand Planning, Supplier Performance, or internal execution. We examine data is each of these 3 areas to determine which of these created the backorder result. Additionally, we dig deeper, looking at demand to find new items, new customers, unusual spikes, etc. It is often said, “You can’t fix something until you measure it, and as soon as you measure it, it fixes itself”. This study could be a key step in reaching another level of service excellence!! Description: We invite you to:

• Listen to how we can help quantify the root cause issues of service failures in your organization.

• Ask questions and dialogue with Cogenix and RockySoft staff to learn more about what you need to do to participate!

• Start down a path to improved Customer Service results!